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Refund Policy




RETURN & EXCHANGE INFORMATION

Enjoy FREE RETURN if you are located in Denmark.

For OTHER COUNTRIES? You are responsible for the return.

( For information about FREE SHIPPING and SHIPPING COSTS click here )

 


WANT TO DO A RETURN?

EXTENDED RETURN POLICY: Due to Christmas and gifting season > Orders placed from 1st to 20th December 2020 must be returned to us within 10th January 2021 at the latest.

Normally > You have 14 days to return a part of or the full order placed on Rabenssaloner.com.

This applies to full-price items as well as items on SALE. If you experience problems or if delivery will be a bit late, don't hesitate to contact us – we are here for you.

 

 

HOW TO DO A RETURN?

All orders that include a pre-paid return label > Please use that for returns. You cannot return in our stores.

For orders that don’t include a pre-paid return label > You are responsible for paying for the return. Shipping costs are non-refundable. We recommend you to keep your receipt as proof of sending the parcel. Please keep in mind: Do
not use a parcel shop/pickup solution - we are not able to receive it.


If you wish to return one or more items, please follow the  steps:

  1) Mark the reason for return on the item list. It's on the invoice you received with your order.

 2) Attach your return form together with the item and use the original packaging. The return form is your receipt and proof of your purchase. 

 3) Send the parcel to:

System Transport
Att: Rabens Saloner
Kumlehusvej 1
4000 Roskilde
Denmark

 
Please note: If you a non-EU residence, then make sure to attach the return form on the outside of your parcel next to the shipping label. 

 

SWAP FOR SOMETHING ELSE?

Unfortunately, we are not able to offer exchanges. Fortunately, there is an easy solution: If you would like a different size or colour, or perhaps a completely different item, just return your items as mentioned above and then place a new order.

 

 

REFUND

Once we have received your returned parcel, we will process it as soon as possible. When we have processed your return, you will be notified by e-mail. The amount of the returned item(s) will be returned to your account using the original method of payment. Therefore, please note that it may take 2-30 days for the amount to reach your account, depending on your card provider.

 Late or missing refunds?
 If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@rabenssaloner.com

.

 


WHEN WILL YOUR RETURN NOT BE APPROVED?

 You return too late, you have not attached a proof/receipt of your purchase or the items are not in the same condition that you received it/them.