Cilia

SHIPPED WITH LOVE

Our eco-friendly shipping bags, we use for our orders are made from 100% recycled plastic. 

IMPORT DUTIES, FEES & TAXES

 All applicable import duties, clearance fees, brokerage fees, local sales taxes or other additional charges are the responsibility of the customer and will need to be paid by the customer on receipt of the shipment. If tax and duties apply, you will need to pay these to release your order. In addition, local customs practices may require you to provide additional information to clear your order.

These rules vary by country. Your local government determines duty and customs charges.

QUESTIONS?

At Rabens Saloner we value good customer experience.

Therefore, if you have any questions or comments regarding online shopping, you are welcome to contact us at hello@rabenssaloner.com.

Customer service is available Monday to Thursday from 10 am - 12 pm and 1 pm - 3 pm. We will answer you as soon as possible within these hours.

WANT TO MAKE A RETURN? 
You have 14 days to return a part of or the full order placed on www.rabenssaloner.com

HOW TO MAKE A RETURN
You are responsible for paying for the return. Shipping costs are non-refundable. We recommend you to keep your receipt as proof of sending the parcel. Please keep in mind:

If you wish to return an item(s), please follow the steps:
  1) Mark the reason for return on the item list. It's on the invoice you received with your order.

2) Attach your return form together with the item and use the original packaging. The return form is your receipt and proof of your purchase. 

 3) Send the parcel to:

System Transport
Att: Rabens Saloner
Kumlehusvej 1
4000 Roskilde
Denmark

Please note: If you are a non-EU residence make sure to attach the return form on the outside of your parcel next to the shipping label. 

When you hand in your return item remember to ask for a receipt with a package number. This is your insurance if the package gets lost.

SWAP FOR SOMETHING ELSE?
Unfortunately, we are not able to offer exchanges. Fortunately, there is an easy solution: If you would like a different size or colour, or perhaps a completely different item, just return your items as described above and then place a new order.

REFUND
Once we have received your returned parcel, we will process it as soon as possible. When we have processed your return, you will be notified by e-mail. The amount of the returned item(s) will be returned to your account using the original method of payment. Therefore, please note that it may take 2-30 days for the amount to reach your account, depending on your card provider.

 Late or missing refunds?
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@rabenssaloner.com

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 WHEN WILL YOUR RETURN NOT BE APPROVED?
 You return too late, you have not attached a proof/receipt of your purchase or the items are not in the same condition that you received it/them.